CX Summit – The Next Chapter 2026
Organized by American Council for Technology and Industry Advisory Council
This summit focuses on modernizing AI-Powered Digital Services to deliver faster, more secure, and user-centric government services.
- Dates
- Jan 30, 2026
- Location
- Reston, VA
- Deadline
- -
- Attendees
- —
- Vendors
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About this conference
This summit focuses on modernizing AI-Powered Digital Services to deliver faster, more secure, and user-centric government services. It explores how artificial intelligence can be responsibly embedded across critical systems, including citizen-facing portals and back-end analytics. Key themes include building trust in government through diversity, equity, inclusion, and accessibility (DEIA), developing strategies for equitable service delivery, leveraging data for inclusion, and re-imagining service design. The agenda features discussions on enhancing taxpayer experience, the strategic role of Chief Information Officers, engaging small businesses, human-centered design practices, advanced technologies, improving government websites for DEIA, and the impact of contact centers on inclusive customer experiences. The goal is to transform both customer and employee experiences within the public sector.
Sponsorship options
ACT-IAC offers a variety of traditional sponsorship packages including Platinum, Gold, and Silver Levels, and a la carte options applicable to any conference or program. Benefits include extensive visibility among government and industry decision-makers, professional networking, collaboration with experts, recognition as a leader, complimentary registrations, and advertising opportunities. Sponsorships are exclusively for IAC members and packages can be spread across calendar years. Specific packages mentioned include Diamond Terabyte, Premier, Gigabyte Platinum, and Megabyte Gold, covering various events and benefits.
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